Meta-Verified Integration
Novus AI Inbox connects Instagram and Facebook Messenger to a trained AI agent that answers from your knowledge base, escalates to your team when needed, and keeps every conversation organized in one real-time inbox.
Link Instagram and Facebook Pages via secure Meta OAuth
Add your FAQs, docs, and business details to the knowledge base
AI handles DMs 24/7 — you take over only when it matters
From AI replies and knowledge training to human takeover, contacts, analytics, and archive — one platform for your entire DM support workflow.
Train once, reply 24/7 on Instagram and Facebook Messenger.
Answers customer DMs instantly using your business context, knowledge base, and configurable tone.
Upload documents or paste FAQs — your agent replies from your content, not generic guesses.
Set opening, ending, and human-handoff messages so every conversation starts and closes on-brand.
Describe your business and goals in plain language — we build your agent prompt automatically.
The AI can confirm when an issue is solved, then archive inactive threads after 24 hours.
Blocks jailbreak attempts and throttles spam floods so your AI budget stays protected.
Every DM in one place — live, archived, and always in sync.
Instagram and Facebook Messenger conversations in a single real-time inbox with AI, Human, Pending, and Archived views.
New messages, AI replies, and status changes push instantly via webhooks — no constant refreshing.
OAuth connect for Instagram and Facebook Pages with verified Meta webhooks out of the box.
Background sync catches Instagram threads webhooks may miss, including full two-way message history.
Inactive chats move to Archived after 24h. When a customer returns, they reopen as a fresh AI session with full history visible.
Take control in one click, reply as your team, resolve, or hand the thread back to AI anytime.
See who messaged you, how the AI performs, and stay within plan limits.
Every customer who DMs you becomes a contact with conversation history, lead status, search, and CSV export.
Track AI resolution rate, response volume, top intents, escalation breakdown, and daily conversation trends.
Get in-app notifications when the AI routes a conversation to your human queue — with reason and deep link.
Auto-escalate on low confidence, angry language, refunds, legal threats, VIP customers, or payment disputes.
Transparent usage quotas per plan with token-based billing blocks so high-volume threads are tracked fairly.
Order placement, order status, and tracking in chat are coming soon with Shopify. Agents answer product and policy questions today.
Real behavior from the product — not a generic chatbot demo.
Customer: Hi, do you ship internationally? → AI sends your opening message → Searches knowledge base for shipping policy AI: Yes! We ship to 40+ countries. Standard delivery is 5–7 days…
Customer: I need a refund — this is unacceptable → Escalation rule: refund request detected → Sends your human-handoff message to the customer → Notifies your team in the inbox (Pending queue)
Previous thread archived with ending message Customer messages again days later → Conversation reopens in live inbox → New AI session starts — old messages visible, not sent as AI context
Avg response
2.4s
Resolution rate
94%
+3% vs last month
Lead conversion
3.2x
vs manual DMs
Per conversation
$0.004
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All plans include: Meta-verified webhooks, unified inbox, human takeover, knowledge base, contacts, analytics, archive & session history, and onboarding wizard.